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Daniel Capron
Security Professional
Contact Information
Telephone
817-448-8367
Email
dancapron@capronenterprise.com
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Frequently Asked Questions!
There has been this sense of secrecy regarding electronic security for years.
Most people do not have anyone to answer their questions and we are here to do
our best to answer these questions. The responses may be posted here for others
to benefit from. We will not use names , unless you authorize it, in order to
protect the names of the innocent. Feel free to contact us at
Questions@capronenterprise.com
if you have any questions not covered in this section.
 | Question: I do see a need for an alarm system but
I have a 15 year old house that would be very difficult to run wires in. Is
there an affordable way I could get a security system installed?
Answer:
It is good to hear that you know the importance of having a security system.
It does so much to helping you achieve your secure environment. The good news
is that the industry has given us "reliable wireless" technology that can be
utilized and is very affordable. The control panel, siren, and phone
line still need to be hardwired but all of the door contacts, windows
contacts, motion detectors and other sensors can be wireless. While the
equipment costs are a little bit higher the overall installation cost is close
due to the savings in running the wires in these types of installations.
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| Question: I had a system installed 2 years ago by
a large well known company. This same company also monitors the system at
their alarm monitoring center. I am paying close to $30 per month for
monitoring and they are not responsive to me when I call for service. It
typically takes them anywhere from 3 to 5 days to get here and sometimes I
have to call them several times to get a response at all. Is there any other
company that can service me better. |
I am reading into your question a little bit here and will provide answers
to both questions.
Answer: The first answer is pretty
quick and simple. This one regards the alarm monitoring question. Your system
can be monitored by any good alarm monitoring company. There are a few key
things to look for in the selection process.
- Multi location central station - This enables the central station
to utilize another backup center during catastrophic events such as ice
storms, tornados, hurricanes or other events. Remember that the operators
have to be available to work the signals received. Having the best central
station is only as good as the people at the consoles.
- Price - The cheapest is not always the best based upon the levels
of service provided. But are many qualified multi location central station
with well trained operators. If you are paying any more than $20 a month for
basic alarm monitoring, you are paying to much. Capron Enterprise offers
basic monitoring for $210 annually which equates to $17.50 per month which
includes a web based customer tool. You can view additional information by
visiting the Emergency 24
Website.
Answer: There are benefits of having a
,so called, large well known company install your system. They typically use
good equipment that is readily available and able to be serviced by a number
of service providers. These companies typically do a good job servicing the
customers located in cities due to the close proximity of their service
center, they do however tend to struggle in the outlying areas. Research the
security companies in your local area to find a company with a good
reputation. You can utilize the following link to find licensed security
companies near you.
http://www.txdps.state.tx.us/psb/company/company_search.aspx
The best way to search this site is by entering your zip code and the zip
codes surrounding your area. Left click on the Company name link to find
companies that are "Company Code" is B and are listed as active.
| Question: I have system that has been installed
for many years now but have not had the system serviced or tested? How can I
be sure the system is still working. Answer:
Great question as that is one of the reasons I started my security service
company. To many of the companies do not make the effort to ensure their
installed systems are still working properly. They wait until there is failure
and then their customer calls them for service. I would highly recommend that
you test your system regularly by contacting your monitoring company and
pacing the account on test for 2 hours, make sure you get their name or
operator number. You should also notify your neighbors that you will be
testing your system, as you would not want them to call the police on you when
the siren starts sounding. You then arm your system and activate all of the
zones by opening doors, walking in front of motion detectors and such. If you
have glass break detectors I would not recommended breaking glass. These can
be tested using a glass break tester by your service provider. Once you have
completed the testing you call your monitoring company and ask for your test
results and then place the account back in service.
Capron Enterprise offers operation assurance service program where we train
you how to test the system and perform maintenance service and full system
testing on the system annually. The maintenance service typically involves
testing the battery capacity and the cleaning of motion detectors to ensure
your system does not send false signals. Our alarm monitoring station also
provides a customer web tool where you can place the system on test and view
the alarm history 24 hours per day at your convenience at the following
Emergency 24 Website. This
service is included in our basic monitoring service.
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